Fixing IndyCar, part 2: Creating heroes
IndyCar, IndyCar commentary — By Steph Wallcraft on December 4, 2012 1:05 pmLink back to:
Fixing IndyCar: An introduction
Fixing IndyCar, part 1: Defining the sport
*
In part 1 of Fixing IndyCar, we began to look at the importance of IndyCar’s drivers being perceived as heroes as an element of growing the sport’s fan base.
This is no small task, and getting the balance exactly right is critical. IndyCar drivers push their bodies and machines to their limits and take their lives into their hands every time they strap in. This is something to acknowledge and advertise but not to sensationalize — where such palpable danger is concerned, being respectful is paramount.
But on the other hand, the job of today’s driver looks ridiculously easy — unwittingly, and to the detriment of the sport as a whole. Making the challenges of being an IndyCar driver more obvious to the general public — in such a way that it’s evident on its own without being rammed down people’s throats via advertising — would go a long way to convincing people that IndyCar is worth watching.
There are a few different factors that contribute to the erroneous perception that driving an IndyCar is something anyone could do.
One key element comes from the technical side: giving these professional racers a car that they actually do find challenging to drive is the place to start. The first article in this series discussed some of the ways that IndyCar could alter the technical formula — a change much longed for among driver ranks — so that these racers are pushed hard enough that the challenge is easier for a layperson to spot and relate to in real time.
Because ultimately, that’s at the heart of why many of us tune into motorsport, isn’t it? The people who watch in the stands and on television are either not fit enough or not good enough or not rich enough to do it themselves, so they watch professionals do it to live vicariously through them.
And this leads to the other major disconnect in having racing drivers be perceived as heroes (and this goes for all of motorsport, not just IndyCar): their sound bites and personalities have been so heavily sanitized that very few common fans can truly relate to what they’re going through in the car anymore.
In the last 30 years or so, the face of racing has changed dramatically. Long gone are the days when a fierce on-track battle resulted in post-race pit lane fisticuffs, when racers were so obstinate and passionate that they would ignore black flags and team orders because they’d rather risk punishment than lose positions, and when the sweet taste of victory meant rushing to victory lane to leap out of the car and into the waiting arms of a jubilant crew.
Today, drivers aren’t allowed to be true to their emotions. Make no mistake: today’s crop is fundamentally no different from those characters from the 60s and 70s. But now, any comment on any situation needs to be filtered through a public relations rep before being released for public consumption. Sponsors must be named one by one before experiences in the car can be discussed. Questions about obvious on-track tangles are met with responses like, “I don’t want to call anybody out. We’re all friends here.”
And when a driver wins a race, any excitement he or she may feel is immediately squelched by barked instructions about how to get to pit lane and the proper procedure and which media obligations will need to be fulfilled. Heaven forbid that a driver consider getting out of the car in victory lane before a commercial break is over, the confetti is flying, and the cameras are running again. Hell, even the burnouts look scripted half the time.*
It truly boggles the mind that no one seems to have yet figured out that all of this media training and scripting the drivers are put through is killing the very essence of what connects people to motorsport in the first place. If every opportunity is stripped away for the general public to share in the physical and emotional roller coaster of what a racing driver goes through on track and off, then of course no one is going to watch. What’s the point?
We could put 26 cars on autopilot and turn them into extremely fast billboards, and the effect would be essentially the same.
With the right background work and an innovative culture shift, IndyCar could capitalize on an opportunity to differentiate itself from the rest of the motorsport world by changing its tactics.
Let the drivers loose. Make it clear to them that they can say whatever they want about whoever they want as long as it’s related to competition and that there won’t be consequences for doing so. (The possible exception to this would be comments regarding IndyCar’s administration — which is a topic I’ll cover in part 3.)
Educate the sponsors. Help them to understand that letting their drivers put black hats on sometimes in no way reflects poorly on them as companies. In fact, it helps to draw interest and attention to the sport as a whole in a way that benefits everyone.
Tell the television partners that the drivers won’t be treated like automatons anymore. They might sometimes say and do things that the on-air folks may find challenging, and they would be well-advised to be prepared. And when drivers pull into victory lane, they’re going to get out of their cars while they’re still wickedly excited and sweaty and out of breath, and we’re going to let them celebrate in their own ways. When you really dig down into it, it becomes obvious that it’s in no one’s best interest to attempt to put the heart of sport on hold for television or anyone else.
The vast majority of the potential fan base IndyCar needs to reach may not be able to tell a shock from a piston, but they can tell when a person is being pushed to their limits for the love of what they do. Taking these simple steps will go a long way toward reminding sports fans everywhere that these aren’t androids driving these race cars — they’re real people with demanding jobs that tax them in every possible way. The desire to share part of the human experience with those more daring than us could be IndyCar’s greatest commodity, if only they would stop hiding it and start embracing it.
***
In part 3 of Fixing IndyCar, we’ll take a closer look at the steps that IndyCar needs to take to stop the internal squabbling and heal from within so that can everyone can focus on the things that truly matter.
*
* (Apologies to my co-editor, Paul Dalbey, for swiping a topic that he expressly told me he wanted to cover in an article of his own.)
Tags: Verizon IndyCar Series - Administration, Verizon IndyCar Series - Marketing, Verizon IndyCar Series - Technical
Wait, shocks and pistons are different?!
Shocks =have= pistons…
All jokes aside, 100% on board about the post-race celebrations and how they occur. There should be bugger all rules – look at MotoGP and how Rossi, and then Lorenzo used to celebrate. It was EPIC. They used to put on full-scale productions! Yes, scripted, but by them, for them – not for TV, and we were all better for it. Then they’d get to pit lane and do whatever they liked before the podium. That’s how it should be.
Yes, absolutely. Seeing the winner sit in his car until told by a tv producer to get out seriously destroys the moment. Aconstant in-car sidebar box on tv monitors at tracks could help fans see how hard the drivers have to work and how many close calls there are. Definitely, the cars need to be harder to drive.
I did? 🙂
The burnouts aren’t what really grind my gears. It’s the awful, scripted victory lane celebrations that drive me absolutely insane. Grrrrr…
Victory lane in the NASCAR is really weird in person. The car drives in, then you just wait and wait until the TV is ready then they confirm it’s ok for the driver to get out.
I don’t mind the rest of it, with photos in various hats, etc but I’d prefer drive into victory lane, leap out, cheer, talk to TV THEN go to an ad break. Yes, that is a long time between ads for those poor TV programmers but seriously it’s so much better. V8 Supercars are doing that these days where they talk to the top 3 as they pull up after the race.
I thought your asterisk was going to be about Helio climbing fences. ;o)
I can’t wait till Simona wins a race; no pr flak would be able to stop her or shut her up. . .
I’ve got to agree about the scripted victory lane. So forced, and they *look* it too. Natural celebrations are so much better. Forget the confetti and the rest.
Move it to a vacant pit stall so they don’t have to go driving behind the wall to find it. Set up a photography stand along the pitwall where the fuel equipment would go – for safety maybe don’t let snappers in until the flag falls. Look at F1 and MotoGP and many other series – they erect a temporary parc ferme in pit lane during the last lap or two. You probably don’t need to go that far, just set aside somewhere in pitlane to park.
I’m not sure about the open mic policy.. could devolve into name calling for the sake of it. I like that a lot of the drivers are friends, it makes this series different. I don’t know if that’ll remain when the veterans move on.
Agree about making it a challenge but equally I don’t want to see a championship decided by who can bench press the most (or turn a tough steering wheel). I’d much prefer it to be decided on driving prowess.
You REALLY think 4 million TV viewers will suddenly watch NBC Sports Network broadcasts by changing the Victory Circle ceremonies? Umm, wow. Just wow. No wonder so many INDYCAR fans were charmed by Randy Bernard’s all talk and very little substance style.
Well, aren’t you just a ray of sunshine?
We’re discussing how a series of smaller incremental changes could work together to improve the product. If you have any suggestions, please feel free to contribute. And welcome.
Steph,
The ONLY way to improve viewership and attendance is MARKETING. If people don’t know your race is on, which network it’s on, what time it’s on or that it’s even happening in their region, you could make 57,000,000 incremental changes in the current product and only your current audience (or less if they get disgusted and leave) would notice the difference. That’s not a growth strategy, it’s a “Hello Trudy” strategy. For those unaware or don’t remember, “Hello Trudy” was a recurring Saturday Night Live sketch performed by Jim Belushi & Julia Louis-Dreyfus in the 1983-84 season. In it, a cable access call in show host renamed his show “Hello Trudy” when he found out she was their only call-in member & viewer. Keep Trudy happy and he stayed on the air. That’s what changing the INDYCAR product does. No growth, just sustaining.
Suggestions, you say?:
1. When, at any time in 2012, have you seen even ONE 30 second commercial for ONLY INDYCAR on the full NBC network despite our races consistently being the highest rated show on NBC Sports Network? What happened to all the “experts” who predicted NBC would ad bomb for INDYCAR during the Summer Olympics? Where is INDYCAR’s leadership (pre or post Bernard) to point out that the highest rated show on NBC Sports Network deserves at least SOME mention at some time during NBC’s broadcast day?
2. During BOTH of Helio’s runs on Dancing With the Stars, there wasn’t even ONE 30 second “returning in …” commercial for INDYCAR or the Indy Racing League broadcast on ABC during those time slots. Why not and why did INDYCAR or the IRL drop the ball on that? If NBC & ABC won’t pay to advertise INDYCAR, why won’t INDYCAR do it themselves? If they aren’t the best source to brag about themselves, who is? Gotta spend money to make money.
3. Despite NBC Sports Network having to fill several hours of programming each week due to having no NHL thanks to their lockout, why wasn’t there a push to fill those blank hours with previous Versus/NBC Sports INDYCAR races or replays of Indycar 36? That’s missing a fairly cheap (and lucrative) marketing opportunity literally dropped in NBC/INDYCAR’s laps. While we’re at it, how about a 2012 season retrospective show or a longer specific show about new champion Ryan Hunter Reay? Follow his championship world tour, perhaps? If you have time to fill, how about using the most popular thing on your network to do it?
4. Where is all that extra money we were told the IZOD sponsorship would generate for INDYCAR being spent on? It sure doesn’t seem to be additional marketing of the series BY the series.
5. Instead of publicly b*tching about ISC and causing a rift that removed their tracks from your schedule for a while, why not run some of your own ads in those markets to help? Standing around waiting for other people to brag about yourself and your product is what got us to where we are today. Still don’t see the series do much of that now during the season.
6. Why doesn’t INDYCAR set up a booth at the Barrett-Jackson auction lifestyle pavilion? Just at their January Scottsdale, AZ auction in 2012 (the largest of their four auctions), BJ had attendance of 270,000 who spent $92 million on auctioned cars and unreported more millions on tickets, parking, bidder fees, official souvenirs, the lifestyle pavilion, food vendors and an onsite temporary night club. Large amounts of car people, car money and car friendly corporate sponsors all in one place yet INDYCAR doesn’t have an official presence there? Are those things INDYCAR doesn’t need now? FWIW That doesn’t even count the other three shorter BJ annual events (Palm Beach, FL, Orange County, CA & Las Vegas, NV) or that each of them receives dozens of hours of live coverage on SPEED.
7. How come the vast majority of ticket link pages on indycar.com don’t have a link to some travel site or official race travel packages? Make a deal for either official hotel/airfare/car rental partners or an official travel site & hammer the marketing of it all year long. Failing an official deal, put your own packages together FOR EACH RACE & advertise them. If you tell people your events are worth traveling to, they might just do it.
Some of those things would either cost very little money (Barrett-Jackson booth) or would actually have generated money for the series (ads during NHL fill time replays, travel links on indycar.com). Yet they didn’t get done despite their simplicity. The amount of time INDYCAR is advertised compared to NASCAR each year is probably about 1-5%. THAT needs to change before anything more in the INDYCAR product does. Out of sight, out of mind. BTW Keep in mind that I made those suggestions pretty much off the top of my head without seeing any internals from INDYCAR. Give me a look there and more might instantly become apparent to do.
Thanks for sharing your thoughts. You’ve covered some topics that I plan to get to later in the series.
But from my view, you’ve got it backwards. Money invested in marketing is wasted until a product exists that people will stay to consume after they’ve found out about it and given it a try.
More people have left IndyCar than have come in over the past few years — roughly 68% since 2008 according to the TV numbers, and IndyCar has been consistently on Versus/NBCSN that entire time, so they’re not to blame. The reasons for that exodus need to be addressed before efforts to bring new fans in will be optimally fruitful.
[Redacted]
I doubt anyone thinks that (not even Randy). Changes, like those suggested above, are all to work together to improve the show and remove areas which turn people away from the sport.
It’ll take 20 or 30 small changes to start to even make a (statistically) significant impact on viewing figures. It’s a very slow process to build up viewers, especially when the channel gets very few viewers in the first place. Consider that IndyCar is often the highest rated show of the week on NBCSN. This means that NBCSN also needs to build viewers of all shows, not just IndyCar. Improving IndyCar to a) draw in viewers and b) keep viewers interested will help NBCSN as much as it will help IndyCar.
The victory lane celebration is something that can easily turn viewers away but is unlikely to draw anyone in. So changes there won’t increase viewing figures but it could hold onto someone who watches a race, thinks it a little boring maybe but stays on because they want to see what the winner will do when they get out of the car. At the moment, you don’t need to watch victory lane and you could write it out and be 98% accurate.
Additionally, if you allow victory lane variation, you get people talking to other people (in person, on twitter, here, etc) about what happened. How Driver X threw Twinkies to the crowd, for example.
Finally, if you don’t change the little things, the big changes won’t make any difference.
Over a 5 minute Victory Lane ceremony, any loss in viewership across a multi hour broadcast would not be noticed. In fact, the Nielsen ratings reported are recorded at the beginning of each 15 minute quarter hour or each 30 minute half hour and averaged for multi-quarter broadcasts. Anybody who watches the race over 10-11 quarter hours will not significantly affect the overall rating if they leave in the last 1-2 quarter hours.
For example, Fontana had an average across the entire broadcast of 239,000 viewers. If the first 15 quarter hours (4 hour broadcast) were watched by the same 1,000,000 viewers and ALL of them tuned out EXACTLY as the last quarter hour began for the victory lane ceremony, that broadcast average would only officially drop to a reported 938,000 viewers. Ratings wise, assuming those numbers as households, it would go from a 0.86 to a 0.81. Your logic, even in such an extreme and unlikely case, just doesn’t hold up.
Really now elephino. Flying Twinkies (or other snack food) is your best idea for INDYCAR popularity improvement? REALLY?!?!?!? Frankly, my passion for racing deserves better than that. Big changes > little changes. If your house is sitting on a shifting foundation, are you, instead of shoring up the foundation, going to power wash the outside and change the drapes inside? OK the house may still be heading for collapse but at least you cleaned up the mess your kids made when they threw Twinkies at it, right? Bad priorities ALWAYS lead to bad results. The product ain’t broke. The marketing of it is. Fix what’s broke, not what isn’t.
[Redacted]
[Redacted]
I didn’t attack you, Tony. I think you’re misinterpreting quite a bit of tone here. Take a step or two back, please.
[Redacted]
Tony, you’ve missed my point. It’s not about on the spot ratings, it’s about gaining and keeping viewers long term. Poor victory lane celebrations (as one part of many issues a viewer may have), can turn someone off from watching the next race and the one after, etc.
As for your analogy of the house, if all you do is shore up the foundation, you’ve still got a house no one wants to buy. I wasn’t suggesting big problems didn’t need fixing but rather that little problems need to be prioritised as well (and not just “after we fix this big problem”).
[Redacted]
You’re thinking too short-term there. I’m not worried about losing 239k fans from the race that’s on, I’m worried about not getting them back for the next race. If you get 20k people (it’s just a random number, don’t do any mathematics on it) to watch an IndyCar race for the first time, you need something that will hook them and bring them back to watch a 2nd race and a 3rd, etc. Poor victory lane celebrations could turn off some of them, let’s go with 10k (again, just a number to use not any sort of prediction), and while they may watch all of victory lane (therefore not affecting the ratings of the race), they won’t come back and watch the next race (which affects the ratings of the next race.
Improved marketing will only ever get a person to watch once. If at that point the person doesn’t like the product, no amount of marketing will bring them back. Marketing is only a part of the solution, you then need to throw in product improvements (car, track, races, etc), calendar improvements (oval balance, gaps, consistency, etc), management, cost control (IndyCar & teams) and not forgetting PR.
Thanks, Steph, for this series and I look forward to pt. 3.
I think you nailed it in the opening sentence regarding the importance of “being perceived” as heroes and such. Perception is key, and in order for something to be perceived a certain way, it first has to be presented in that certain way. Unfortunately, the presentation of the IndyCar series (or absence thereof) is horrible and does not come close to accurately depicting what the actual product is. In fact, IndyCar is an exciting, adrenaline-filled and highly skilled sport with charismatic drivers, tense championship battles and related human interest stories that resonate with casual fans. But aside from the choir, the would-be congregation instead gets a watered down, sterilized and whitewashed TV broadcast with Reid/Goodyear and a color commentary that’s about 4 shades of grey, obnoxious and condescending pit reporters like Marty Snider who manage to make the drivers look foolish and weak, and camera angles that surgically remove the context, excitement and actual racing that is actually happening on track.
We live in a TV and Internet world and IndyCar, whether or not they are aware of this, have done everything they can to underuse and undermine the greatness of the series, drivers and races, and instead, present to the public something far less than what it is.
I’d personally like to thank INDYCAR for going above and beyond the call of duty to prove my statements right about how horrible marketers they are. Did anybody hear that Tony Stewart officially commented on being offered a Penske car for the 2013 Indy 500 and turned it down? Of course, you did. However, because INDYCAR is so brain dead when it comes to marketing, they missed the opportunity dropped in their lap.
Smoke said he wouldn’t run the Indy 500 because INDYCAR (actually he said IRL) drivers are too competitive for ANYBODY to jump in and immediately be a contender to win. Wait, what? A two time NASCAR Sprint Cup champion and former IRL & USAC champion said INDYCAR drivers are strongly competitive? That’s about as definitive as Romney’s 47% quote that emerged before the election. But what do we get given to us about it by INDYCAR? A link to an article on speed.com (defined by some as NASCAR TV) which downplays Smoke’s motivation and instead touts his decision. indycar.com put any mention of Stewart 12th on its list of news items.
If I was in INDYCAR marketing, ads would be out there today (starting on the Internet and branching out to other media ASAP) touting that Stewart statement. Yet, instead of using that major compliment from a racing name millions of people recognize and respect to INDYCAR’s marketing advantage, there’s talk of the “need” to modify Victory Lane ceremonies and bribing fans/viewers with “buzzworthy” flying food. Amazing. Simply amazing. [Redacted]
[Redacted]
The comments on this post have undergone some much-needed culling. I loathe censorship and think it’s critical that all opinions be welcomed and considered, but mud-slinging and name-calling clearly cannot be tolerated. Please accept my apologies. Those who are able to continue the discussion in a civilized and productive manner are more than welcome to do so.