With Bernard gone, INDYCAR faces a critical crossroads
IndyCar, IndyCar commentary — By Steph Wallcraft on October 30, 2012 12:37 pmNow that I’ve let the news of Randy Bernard’s “departure” stew for a few days…
…I can’t say I’m feeling a whole lot better about it.
I keep thinking back to a couple of years ago, when IZOD was newly on board and was promoting INDYCAR enthusiastically, and when Randy Bernard was starting to show his promise as a fan-friendly leader brimming with innovative ideas for the growth of the sport.
Things seemed so heady then.
Now, with Randy Bernard mercilessly stabbed in the back before being let loose after being hounded on all sides for months, and with rumors aplenty that IZOD will be leaving its title sponsorship contract early, the air in the paddock is quickly getting that stagnant and hopeless feel to it again.
So very many people have come out swinging, declaring that they won’t spend another dime on a Series that insists on breaking fans’ hearts time and again.
Another, much smaller group is proclaiming butterflies and rainbows, insisting that everything will continue to trend upward if we would all just hold hands, form a circle, and sing Kumbaya.
I can’t place myself firmly in either camp yet.
My perception of the IZOD IndyCar Series, and the degree to which it will earn my fan dollars and support going forward, hangs fully in the balance of the next move made by Jeff Belskus and the IMS Board of Directors. And I know I’m not alone.
In the coming days, Belskus and the Board have a highly critical decision to make.
The one I hope they go with is this one: treat their paying customers with the respect they deserve. Offer a passable explanation for why continuing with Bernard in charge was detrimental to the Series — the people on the outside don’t see it and they deserve to have at least a vague idea. (The explanation doesn’t need to offer painstaking detail, but it should probably be a little deeper than the “Randy Bernard is not fired” announcement from Friday). Then, come forward with some kind of semblance of a plan (“we’re looking for a CEO with X, Y, and Z qualities and will not conclude our search until we find the right person for the job” will do). Offer even a modicum of reassurance that the concerns of the fans have been heard and that dialogue will continue going forward, thus validating the level of investment that this sport’s most fervent fans somehow still feel after so many years of these trials and tribulations.
But sadly, I suspect this is the course of action they will actually take: Offer no explanation for Randy Bernard’s firing. Return to the culture of silence. Hire a CEO with clear connections to the George family and decimate the tiny scrap of confidence remaining with the existing fan base. Sit around scratching their heads come next October when TV numbers are down the toilet, ticket sales are the worst in history, and tracks are trying to back out of contracts.
If the first scenario plays out and INDYCAR can demonstrate that Randy Bernard’s tenure with the company has facilitated a much-needed culture shift into valuing fan opinion, then there is some hope of retaining the large portion of the fan base on the brink of walking away.
(A reminder is warranted here: so many people will say that the fans don’t pay the bills, the sponsors do. But if the sponsors don’t have fans to advertise at, what do they get out of their involvement? Sponsors write the checks, but butts in the stands and in front of the TVs are what ultimately pay the bills.)
Instead, if it becomes evident that there will be an internal return to the perception that fans will always bitch no matter what happens and that there’s no point in listening to them, then INDYCAR deserves the mass exodus that’s coming to them.
Jeff Belskus: your move.
Tags: Randy Bernard, Verizon IndyCar Series - Administration
This made me laugh out loud (tea spew, actually): “Another, much smaller group is proclaiming butterflies and rainbows, insisting that everything will continue to trend upward if we would all just hold hands, form a circle, and sing Kumbaya.” If you close your eyes and wish hard enough for it Steph, miracles happen! As you note, not only is that proposition ridiculous, it’s an insulting and dismissive pat on the head. Chortle. I don’t think you’ll get an explanation of why Bernard is gone, and it crosses my mind that maybe that’s part of the severance deal, and further maybe Bernard doesn’t want them to talk about reasons. No upside for him in being publicly criticized by his former employer. So asking for this may actually damage Bernard. I do agree completely with your points about IndyCar FINALLY starting to treat fans like paying customers. I’ve been hounding that one for years. If the product remains good and I’m treated with respect as a customer (which means telling me what’s going on within reason) then I’ll stay. If everything is NONE OF MY BUSINESS … good-bye.
I’ve been a CART/ChampCar/IRL/IndyCar fan since the late 80s and this was the first CEO that gave a damn about the fans. I don’t worship at the altar of IMS, all I want is good racing and to be about treated like I matter instead of an afterthought. At this point I don’t know if I have the stomach to remain an IndyCar fan or not. IndyCar’s next steps will go a long way toward convincing me whether to stay or go; the ball is in their court, IndyCar needs to convince me why I should stay.
There’s a lot of complaining, but not much constructive criticism. What exactly does the IRL need to do to be more ‘fan friendly’?
From this distance (Australia), Indycars’ only real problem is that it looks like every other one-make series. It’s ridiculous for the USA’s top openwheeler championship to mandate one chassis.
Exactly and thank you, Mike. The only people who are heartbroken by this are those who focus too much on the boardroom and too little on the track and product. These things happen all the time in the corporate world, they just aren’t usually so public.
FWIW, yes, RB was treated badly by the IMS board. They gave him an impossible mandate and just enough rope to hang himself. I feel bad for him. That’s what you get when you work in a family-run company.
Make a good racing formula and the fans will follow — even the ones who say they won’t.
RB was a fan favorite, but he screwed the owners at every turn. Owners, not fans, fill racing grids.
Why does indycar constantly do this to themselves? I felt so much hope for the future of our sport finally with the new cars, tracks and the dumping of Danica. This season was so refreshing to follow and invest in. I looked at randy as the main reason and drive for all of this. Now i feel like the sport as taking another giant step back once again! Will this sport ever get back to the glory it once was when i was growing up? I still have hope but after this dumb move my hope is fading once again. Booo indycar ahh booooo